Refund & Cancellation Policy
15 Money Back Guarantee: We have 15 days money back policy. For repair-based service, a full refund will be issued if My Techvisor has not been able to resolve even a single issue for you within the first 15 days of the repair. If there are one or more resolved issues, the fees for the repair Service will not be refundable. Notwithstanding this My Techvisor may, at its sole discretion and on a case by case basis, agree to a refund of repair fees after deducting charges for servicing the Customer.
For incident-based service, you will be eligible for refund when any of the following criterions are met:
- You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
- The issue is out of scope for the particular plan.
- 15 days have not passed after the issue was last worked upon by My Techvisor. Email us at [email protected] for prompt response.
Cancellation Policy: You agree this service agreement is for a six-month term. If You select a monthly payment plan and terminate this agreement prior to the end of the six-month term, you agree to pay a cancellation fee equal to the remainder of the six-month term, or $150, which ever amount is greater. If for any reason MY TECHVISOR is unable to charge Your credit card or debit card with the full amount of the service provided MY TECHVISOR may pursue all available remedies to obtain payment, including turning Your account over to a collection agency. In addition, MY TECHVISOR is entitled to recover any sums expended in connection with the collection of fees, including reasonable collection agency fees and attorney’s fees. Account Reinstatement: If a subscription is canceled or terminated by You, the subscription may be reinstated without an additional Activation Fee up to 90 days following the date of cancellation. After this period, a fee may be charged for reinstatement at the discretion of MY TECHVISOR. All cancellation requests must be submitted in writing to [email protected] and must include a reason for cancellation.
Refund Policy: Refunds will not be issued after services have been rendered. If You request a refund on services not rendered, You will incur administrative costs, which are equal to thirty minutes of support, at $80.00 per hour. If You do not want to incur this fee, MY TECHVISOR will keep Your service available to You for up to one year, after which a refund will not be available. If MY TECHVISOR is unable to solve a computer software problem or determines that a customer’s computer is not repairable, a partial refund may be issued at the sole discretion of MY TECHVISOR. A partial refund, if issued, will be determined by subtracting the number of service hours provided at $80.00 per hour from customer payments. All requests for refunds shall be made via a written notice to the MY TECHVISOR billing department at [email protected].
Appointment Changes or Cancellations: You must provide at least 24 hours’ advance notice of any cancellation or rescheduling request for Your appointment. If You fail to provide at least 24 hours advance notice, You will be charged a cancellation charge if My Techvisor has incurred expenses for Your appointment from the MY TECHVISOR Contractor. If You do change Your scheduled appointment, additional restrictions for appointment availability may apply.
